Another instalment from the real world of processes…and no, I’m not making this up.
Deutsche Bahn, the german railway and network company, has just provided a great example of how to mend a small fracture by applying a sledgehammer and then describing the resulting hole in the wall a successful application of modern house insulation techniques [...]
Posts Tagged ‘Process TestLab’
Whatever you do: STOP!
Meet us at the BPF2011 in Ft. Lauderdale
We’re very much looking forward to this years Business Process Forum taking place in Ft. Lauderdale on Oct.30 – Nov.4. With more than 1000 attendees and a great list of presenters and sessions on the agenda, the event promises to be something special.
Thomas will be presenting case studies and results from the Process TestLab. In [...]
Process TestLab: Is your customer alive?
I, the customer, hereby promise that I will never change my mind once I have placed the burden of delivery on my supplier. So help me God.
Customer integration, Outside-In, consumer-orientation, social BPM … the list of terms describing the shift from process silo thinking to a more inclusive approach is as long as the list [...]