A thing which has always struck me as slightly ludicrous is that many companies which set out on the road to process management do so by choosing either a new or a problematic process.
Wouldn’t it be easier and more productive to take a functioning and well performing process to try to evaluate and establish process [...]
Posts Tagged ‘process experience’
Thought for the day: Start managing a good process
Let coffee be your guide to Process Experience
We have had a lot of discussions with clients lately about what makes a process customer focussed. Our answer tends to be that whatever customer focus might mean to any one individual, in our experience this isn’t enough.
Indeed, in a discussion currently raging in the BPGroup, I wrote that
’Good customer focus is based on managing [...]
Inside the taraneon world
Some internal news for a change.
We have the new taraneon website up and running and we are quite proud of it! A big THANK YOU to all the folks at Electronic Minds who not only came up with great ideas but also never complained about our late night requests to change this and that.
We [...]