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Preview to our BBC presentation on process quality

Just put the final touches to the pre-conference handout version of our presentation at the Building Business Capabilities conference. The live version will of course be slightly different as we’ll be including answers to questions participants have been sending us over the past couple of days plus we’ll be including some stuff that’s just too hot to put down on paper.

Basically here’s what you can expect to hear during our presentation “Improving Process Quality: Sharing Insights from the Process TestLab”:

  • A short introduction to process quality
  • Four approaches to improve process quality
    • Identification of process defects – When things can‘t work
    • Process validation – Experience your process design
    • Process simulation – Benchmarking models against reality
    • Process stress tests – Getting to know the limits before you reach them
  • Three case studies from Process TestLab clients
    • Telecommunication client:
      Error analysis in business requirement processes
    • Health Care client:
      Validating new HR processes before implementation
    • Public Sector client:
      Reengineer processes or change resource allocation?
  • The business case for process quality

If you’re interested in learning how to avoid unnecessary change requests to processes, lower process risks and determine beforehand the limitations of your processes, we hope to see you on Thursday, Nov. 3rd, 11:30am to 12:30pm in Room Diplomat 1 at the conference site.

BBC2011

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