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BPM: Process awareness levels still too low?

In our previous post I referred to an internal survey and some of the results which led me to question the current basis of social BPM. Here’s a bit more on that.

All through the past year we asked the participants of our BPM training courses to take part in a post-training survey on process awareness. Although created only to help us improve our trainings, some of the results we find to be sufficiently remarkable to share them here with you:

Question

True

Agree somewhat

Disagree totally

In my work environment we have process transparency

35%

55%

10%

Process performance and operational responsibilities are clearly assigned

20%

65%

15%

Processes are well communicated

20%

44%

36%

Process quality is regularly checked and improved

20%

65%

15%

Processes are treated as an IT issue

25%

25%

50%

I’m aware of a dedicated recipient for process improvement suggestions

25%

35%

40%

I’m aware who my process managers and process owners are

35%

25%

40%

While we don’t claim that these numbers constitute a statistically representative sample, they do more or less reflect our day to day experiences when talking to clients.

I’d suggest that this is where ‘Social BPM’ becomes really important. Processes and process improvement is still a people business with lots of communication and interactions involved. The higher the process awareness level, the faster process discovery and improvement development can be achieved.

Closing thought: If we don’t change these numbers (address the underlying causes), no BPMS nor any process improvement initiative will deliver the results we expect and require.

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