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Posts from ‘November, 2010’

BPM: Who’s the customer of your process?

One of the issues we try to get our clients focussed on during process design is to determine who the customer of the process is. As simple as it sounds, it often leads to  intense discussions that offer an insight into the value clients really attach to their processes and how much they fear the [...]

BPM: How training programs reflect growing process awareness

A lot of what we do in our consulting and Process TestLab work tends to make its way into our training programs. A couple of weeks ago we took a long hard look at how our trainings have developed over the years. In comparison to some of the first BPM training programs I had drawn [...]