With Software AGs tender for IDS Scheer being announced yesterday (July 13th), chances are that the major competitors will have had a sleepless night. With ARIS still the cream of the crop in process modelling after all these years and WebMethods’ BPM suite and CentraSite providing significant and comprehensive BPAutomation and SOA support, this surly [...]
Posts from ‘July, 2009’
Customer orientation: just a little bit to fool ourselves?
Just had the pleasure of re-reading Dick Lee’s excellent article on Customer Think using GM to illustrate the effects of inside-out thinking. Only a fool would dare to contradict him … so I won’t. But I fear that Dick has understated one important point. Apart from all the other problems that contributed to GMs demise [...]
Process Experience: On personalised processes
In a recent community post I commented on the effect of typically standardised processes creating numerous exceptions to the rule. It was nice to see this argument echoed by Alexandre Samarin in this reply:
“Today market success is often based on offering personalised products for less overhead. […] Imagine that each product is handled by a [...]